Privacy Policy

Last Updated: August 12, 2026

Black Tie Audio Visual LLC (“Black Tie A/V,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, book or inquire about equipment rentals or event production services, contact us, or otherwise interact with us online.

By using our website, you acknowledge the practices described in this Privacy Policy.

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1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Your name

• Email address

• Phone number

• Company or organization name

• Event date and location

• Venue information

• Information about your event, equipment needs, rental needs, or requested services

• Quote-builder selections and information

• Messages, questions, or other information you submit through forms on our website

• Booking or transaction information when applicable

Please do not submit sensitive personal information through our website unless it is necessary for us to provide the service you are requesting.

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Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies. This may include:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Date and time of visits

• Referring website or source

• General geographic information

• Interactions with our website

This information helps us understand how visitors use our website and improve its performance and usability.

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2. How We Use Information

We may use the information we collect to:

• Respond to questions and inquiries

• Prepare estimates and quotes

• Process rental or event-production requests

• Communicate with customers about upcoming events, rentals, bookings, or services

• Provide and improve our products and services

• Operate, maintain, and improve our website

• Understand how visitors interact with our website

• Prevent fraud, misuse, or security issues

• Maintain business and transaction records

• Send marketing or promotional communications when permitted by law

• Comply with legal obligations

• Protect the rights, property, and safety of Black Tie A/V, our customers, and others

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3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic, improve website performance, and support analytics or advertising.

Some cookies are necessary for the website to function. Other cookies may be used for analytics, marketing, or other optional purposes.

Your browser may allow you to block, delete, or manage cookies. Disabling certain cookies may affect how some website features function.

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4. Website Hosting and Third-Party Service Providers

Our website is built and hosted using Wix. Wix and other service providers we use may process information on our behalf to provide website hosting, forms, analytics, scheduling, payment processing, communications, advertising, or other services.

Depending on the features you use on our website, information may also be processed by third-party providers such as payment processors, analytics providers, advertising platforms, social-media platforms, or other technology providers.

These third parties may collect and process information according to their own privacy policies and terms.

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5. Payments and Transactions

If online payment or booking functionality is available through our website, payment information may be collected and processed by third-party payment providers.

Black Tie A/V may receive information regarding the transaction, such as your name, contact information, items or services purchased, payment status, and transaction amount. Payment-card information may be handled directly by the applicable payment processor rather than stored directly by Black Tie A/V.

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6. Analytics and Advertising

We may use analytics services to understand how visitors find and use our website.

We may also use advertising platforms or related technologies to measure advertising performance or show relevant advertisements. Depending on the technology being used and applicable law, these providers may use cookies, device identifiers, or similar technologies to collect information about your interaction with our website.

Where required by applicable law, you may have the right to opt out of certain targeted advertising or data-sharing activities.

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7. How We Share Information

We do not sell personal information for money.

We may disclose information when reasonably necessary to:

• Provide our services

• Work with website, hosting, technology, payment, scheduling, analytics, advertising, communications, or other service providers

• Coordinate services with contractors, technicians, or other vendors involved in fulfilling your event or rental

• Comply with a law, court order, subpoena, or other legal process

• Protect our legal rights or the safety of our customers or others

• Investigate suspected fraud, abuse, or security incidents

• Complete a merger, acquisition, financing, sale, or transfer of all or part of our business

Our service providers are permitted to receive information as necessary to perform services for us and may also be subject to their own legal and contractual privacy obligations.

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8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business records, fulfill contractual obligations, comply with legal or tax requirements, resolve disputes, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and the reason it was collected.

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9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

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10. Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have rights concerning your personal information, which may include the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request a copy of certain personal information

• Opt out of certain targeted advertising or data-sharing activities

• Withdraw consent where processing is based on consent

These rights are subject to applicable legal exceptions and eligibility requirements.

To make a privacy-related request, contact us using the information at the end of this policy. We may need to verify your identity before completing certain requests.

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11. Email and Marketing Communications

If you receive promotional emails from Black Tie A/V, you may unsubscribe using the unsubscribe instructions included in the communication or by contacting us.

We may still send non-promotional communications relating to quotes, bookings, rentals, payments, events, customer-service matters, or other existing business relationships.

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12. Third-Party Links and Social Media

Our website may contain links to third-party websites, social-media platforms, review platforms, or embedded third-party content.

Black Tie A/V does not control the privacy practices of those third parties. Information you provide directly to a third-party service is governed by that service's own privacy policy.

We encourage you to review the privacy policies of websites and services you visit.

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13. Children's Privacy

Our website and services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website. If we learn that we have received such information, we will take reasonable steps to delete it.

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14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, technology, or legal requirements.

When we update the policy, we will revise the “Last Updated” date at the top of this page. We encourage visitors to review this Privacy Policy periodically.

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15. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

Black Tie Audio Visual LLC
923 S 160 W
American Fork, Utah
Email: blake@blacktieav.com
Phone: (801) 808-3930